100% Satisfaction Guarantee
Sometimes, returns are necessary for various reasons. To make the process as simple as possible, you may return any item purchased from our Website within 90 days for any reason (unless otherwise stated in the product description) for a replacement or refund.
Products purchased from our Website are eligible for replacement for up to 2 years. Replacements will be for the same product; if it is out of stock, we may substitute a comparable item. This is part of our Customer Satisfaction Guarantee and our ongoing commitment to providing you with the best customer service.
Please note:
- Return shipping costs are the responsibility of the buyer.
- We do not accept COD (Cash on Delivery) returns.
- Original shipping and handling fees are non-refundable.
How to Return
To make returns quick and convenient, please follow these steps:
- Print and complete the return form so we can process your request faster and more efficiently.
- Securely package your item(s) and include the completed return form.
What Happens Next?
- Once your return is processed, we will issue a refund for the product price.
- You will receive an email confirmation once your return is complete.
- Refunds will be credited to your original form of payment (e.g., the credit card used for the order).
- Credit card refunds may take up to 10 business days to appear on your account, depending on your card issuer.
Please allow up to 3–4 weeks for us to receive and process your return.
If you have questions about the status of your return, you can contact us by email for updates. For immediate assistance, our customer service representatives are available 24/7 via live chat or email.
Holiday Return Policy
Items purchased between November 20 and December 26 may be returned until January 10.